Shipping policy
EYEVOYAGE Shipping Policy
At EYEVOYAGE, we want your order to arrive safely, quickly, and in excellent condition. Please read our shipping policy before placing your order.
Processing Times
Orders are usually processed within 1–3 business days after payment has been received.
During busy periods, product launches, sales, or public holidays, processing times may be slightly longer.
Shipping Locations
We currently ship within Australia.
International shipping may be added in the future. Please contact us before ordering if you are outside Australia and would like to check possible shipping options.
Shipping Costs
Shipping costs are calculated at checkout based on your order, delivery location, and available shipping options.
From time to time, we may offer free shipping promotions. These offers will be shown clearly on our website or at checkout.
Estimated Delivery Times
Estimated delivery times within Australia are generally:
Standard Shipping: 5–14business days
Express Shipping: 3–5 business days, where available
Delivery times are estimates only and may vary depending on your location, courier delays, weather, public holidays, or other circumstances outside our control.
Tracking
Once your order has been shipped, you may receive a tracking number by email or SMS, where tracking is available.
Please allow up to 24 hours for tracking updates to appear after your parcel has been dispatched.
Incorrect Shipping Details
Please make sure your shipping address, email, and phone number are correct before completing your order.
EYEVOYAGE is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to update the details before your order is shipped, but we cannot guarantee changes once processing has started.
Delayed, Lost, or Damaged Orders
If your order is delayed, lost, or arrives damaged, please contact us at:
Please include your order number, name, delivery address, and photos of any damage if applicable.
We will work with the shipping provider to help resolve the issue.
Pre-Order or Custom Items
Some items may be made to order, custom printed, embroidered, or available as pre-order products.
These items may have longer processing and shipping times. Any estimated timeframe will be shown on the product page where possible.
Authority to Leave
Some delivery providers may leave parcels in a safe place if no one is available to receive them.
EYEVOYAGE is not responsible for parcels that are marked as delivered by the shipping provider but are lost, stolen, or damaged after delivery.
Contact
For shipping questions, please contact us:
EYEVOYAGE
Email: MD@EYEVOYAGE.AU
Website: eyevoyage.au